Refund policy

Every DEFAULT piece is made for your order after you place it. That shapes what we can take back.

Cancellations

Orders cannot be cancelled once they are placed. Work on each order starts within the hour.

Returns and exchanges

We do not take returns or exchanges for a change of mind or a size that does not fit. The size chart in the Manual gives the measurements of every lot.

If something is wrong

We replace a piece that arrives:

• damaged or defective
• in a different size or colour from what you ordered
• not the piece you ordered

Email hello@defaultbasics.com within 48 hours of delivery with:

• your order number
• photos of the piece, showing the problem
• a video of the parcel being opened

Keep the hang tag on until you are sure the piece is right. For a replacement, the hang tag must still be attached and uncut, and show in your photos and video.

We check it and arrange the replacement. A claim without the unboxing video, with the hang tag cut off, or made after 48 hours, cannot be accepted.

Refunds

If we cannot replace the piece, we refund it in full. The refund reaches the same card, UPI or bank account within 5 to 7 working days of our approval.

Your rights

Nothing here limits your rights under the Consumer Protection Act, 2019.